Our promise is to deliver high quality heating and cooling systems with world class customer service
To back our world-class service, we include our Satisfaction Guarantee with your new complete home comfort system.
During the first year of operation, we want you to be satisfied with your new equipment and installation. If you are not satisfied with the work that you have paid for or the operation of your new system, we will put forth every effort possible during the first year of operation to correct the situation to your satisfaction. If after review we cannot correct the problem, we will replace your system free of charge.
We want you to feel confident when you choose Mr. Furnace and, as always, we welcome your comments and ideas on how we may better serve you. We want you to be pleased with everything we do on your behalf. You have our guarantee.
When you invest in a complete heating and cooling system for your home, you want to make sure your new system will keep you and your family comfortable. If your system does not perform according to the standards we have issued, please call us. We will send out one of our professionally trained technicians and have them evaluate your unit. If, after the review, we determine that either the installation, design or size is the reason your system is not performing properly we will correct the problem at no additional cost to you for up to three years from the date of installation.
Should your cooling system’s compressor fail more than two times within the first three years, we will replace your entire air conditioner or heat pump – FREE! If the heat exchanger in your furnace fails within the first three years, we will replace your entire furnace – FREE!
Lifetime Duct Work Guarantee
Mr. Furnace will honor a lifetime guarantee on all duct work installed by our technicians for as long as you own your home.